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Escalation Procedure
Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:
Escalation Level Time Elapsed Support Issues Sales Issues Billing Issues
1 0hr Harare
help@utande.co.zw
08612000000 / 08677020250
0772154265 (WhatsApp Only)
Bulawayo
byonoc@utande.co.zw
08612003000 / 08677020251
0292-2647 59/69
Mutare
mutare@utande.co.zw
08612005000 / 02020 60081/91
Kwekwe
kwekwe@utande.co.zw
08612006000
Account Managers
sales@utande.co.zw
08612000000 / 08677020250
Finance/Billing Team
accounts@utande.co.zw
08612000000 / 08677020250
2 4 hours NOC/SOC Team Leader
Peter Alefa
08612004054 / +263783732121
peter.alefa@dandemutande.co.zw
Harare
Georgina Fundikwa
08612004059 / +263713775616
georgina.fundikwa@utande.co.zw
Bulawayo
Odiel Nkomo
08612003001 / +263712236649
odiel.nkomo@utande.co.zw
Mutare
Samuel Mamwadi
08612005001 / +263772520390
samuel.mamwadi@utande.co.zw
Kwekwe
Chipo Mandala
08612006001 / +263713775694
chipo.mandala@utande.co.zw
Management Accountant
Tafirenyika Kuimba
08612004074 / +263712647394
tafirenyika.kuimba@dandemutande.co.zw
3 12 hours Projects & Infrastructure Manager
Martin Muzadzi
08612004016 / +263719384981
martin.muzadzi@dandemutande.co.zw
Head of Sales
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.co.zw
Head of Sales
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.co.zw
4 18hrs Operations Manager
Brenda Jeche
08612004031 / +263712635825
brenda.jeche@dandemutande.co.zw
Head of Sales
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.co.zw
Head of Sales
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.co.zw
5 24 hours Chief Operating Officer
Ignatius Mpando
08612004007 / +263712613377
Ignatius.mpando@dandemutande.co.zw
6 48 hours Chief
Executive Officer
Never Ncube
08612004001 / +263712413189
never.ncube@dandemutande.co.zw

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