Corporate Support
Escalation Matrix
Escalation Level Time Elapsed Support Issues Sales Issues Billing Issues Customer Experience
1 1 hour Support  Team Lead
Peter Alefa
08612004054 / +263783732121
peter.alefa@apps9.dandemutande.co.zw 		Account Managers
08612000000
sales@apps9.dandemutande.co.zw 		Management Accountant
Tafirenyika Kuimba
08612004074 / +263712647394
tafirenyika.kuimba@apps9.dandemutande.co.zw
 Customer Experience Executive
Johnstone Chagonda
08612004024/ +263772676122
johnstone.chagonda@apps9.dandemutande.co.zw
2 2 hours Networks Manager
Calvin Mpofu
08612004032 / +263712615589
calvin.mpofu@apps9.dandemutande.co.zw 		Corporate Sales Manager
Takudzwa Muradzi
08612004020 / +263713775457 / +263732731111
takudzwa.muradzi@apps9.dandemutande.co.zw
 Finance Manager
Dominic Kodzwa
08612004151 / +263772307618
dominic.kodzwa@apps9.dandemutande.co.zw
 Customer Experience Manager
Dionne Mpofu
08612004121/ +263782300828
dionne.mpofu@apps9.dandemutande.co.zw
3 3 hours Chief Technical Officer
Douglas Chitongo
08612004003 / +263772125101
douglas.chitongo@apps9.dandemutande.co.zw
 Chief Commercial Officer
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@apps9.dandemutande.co.zw		 Chief Financial Officer
Stanford Chabaya
08612004002 / +263712608811 
stanford.chabaya@apps9.dandemutande.co.zw
 Head of Customer Experience
Cassandra Chiumbu – Maseko
08612004004 / +263772125102
cassandra.maseko@apps9.dandemutande.co.zw
4 6 hours Chief Operating Officer
Ignatius Mpando
08612004007 / +263712613377
ignatius.mpando@apps9.dandemutande.co.zw
5 12 hours
Chief Executive Officer
Never Ncube
08612004001 / +263712413189
never.ncube@apps9.dandemutande.co.zw

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